Community Moderation

I’ve learned that good communities are built on trust, not rules alone.

1. Be kind

Be clear, but stay respectful.

When someone is angry, don't take it personally. Listen first, explain the situation, and don't hide behind corporate language.

People want to feel heard.

Trust takes time.

Give more than you ask for. Help people, answer questions, share useful things, and recognize good contributions.

Don't treat the community like a marketing channel.

Not every disagreement needs moderation.

Different opinions and a little tension are normal. Step in when a conversation becomes harmful, abusive, or stops being productive.

Blocking should be the last option.

If someone is simply being difficult, give them space first. But when there is harassment or a clear violation of the rules, act quickly.

Not every conversation belongs in public.

If someone shares personal information or needs help with a private issue, move the conversation to DM or email.

Respect people's privacy.

Moderation isn't about controlling a community.

It's about keeping the space useful, respectful, and open for everyone.